Customer and sales solutions that deliver
OneTouch Direct has 3,250 workstations operating in four countries around the globe. Here’s a glimpse at what we’ve accomplished:
- 18% YOY sales growth
- 94% customer satisfaction rate
- Nearly 100% client retention rate
But at OneTouch Direct, you don’t just see the results—you feel them. We celebrate the wins and tackle the challenges with you, ready to adapt, innovate and overcome.
Explore our many solutions to help you build your customer base, retain more customers and deliver exceptional experiences that boost your brand.
Solutions for every industry
Sales
You keep your customers coming back for more by delivering a seamless experience. Our team of experts can help you exceed your sales goals by identifying opportunities to boost engagement based on customer segmentation and behaviors.
Tech support
Just being there isn’t enough. Knowledgeable and easy-to-understand tech support creates one-of-a-kind customer interactions. Our team of extraordinary people combine expertise with empathy to deliver outstanding support.
Customer support
The key to building a lasting partnership is letting customers know they are valued. Transparency and trust are the pillars of our philosophy: A great customer experience begins with a great agent experience.
Lead generation
Competitiveness is part of our DNA, and our team of professionals always run up escalators. At OneTouch Direct, we know the importance of new customer acquisition, which is why we utilize technology and experience not just to retain existing customers, but to secure new ones.
Asset recovery
Revenue recovery is more than collections; upholding your brand is just as important. Our attention to detail in customer interaction is why we are a trusted partner with some of the most recognizable brands in the world.
Back-office
A proactive approach to back-office support meets your customers’ needs before they become demands. We believe the back office is the lifeblood of a contact center, and our experienced agents will be a true extension of your brand.
Ready to see how our culture and expertise can be a seamless extension of your brand? Talk with one of our sales representatives today.
The impact of omnichannel
Synergy is our superpower. OneTouch Direct offers nine communication options for your customers.
Choose one, a few or take advantage of them all.
What does AI mean for your industry?
See how OneTouch Direct balances expert human insights with advanced artificial intelligence tools, such as Sales Assist, Supervisor Alerts and Quality Assurance, to analyze and improve customer interactions as they occur.
CREDENTIALS
