Privacy policy

OneTouch Direct, LLC

Privacy Policy

OneTouch Direct (OTD), LLC understands the privacy of information entrusted to it by clients is vital, and OneTouch Direct is committed to protecting that privacy. As such, OneTouch Direct has developed this Privacy Policy (this “Privacy Policy” or “Policy”) to make you aware of what we do with your personal information.  This policy applies to information we collect:

• On the Site located at https://onetouchdirect.com (the “Site”); [and]
• [any other means]
• In email, text, and other electronic messages between you and us.

[This policy does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by us or any third party; or
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Site.]

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Site. By accessing or using this Site, you agree to this privacy policy. This policy may change from time to time (see ‘Changes to Our Privacy Policy’). Your continued use of the Site after we make changes is deemed to be acceptance of those changes, so please check this Policy periodically for updates.

Information We Collect on the Site

• Email address and personal information from the visitors who communicate with us via email
• Aggregate[, deidentified] (general tracking) information about pages that users visit on the Site.
• User-specific information about pages users visit on the Site.
• Any information given to us by users via our inquiry or ‘Contact Us’ forms, surveys, and other optional communications.

The personal information requested—and the reason(s) for such request—will be made clear to you at the point we ask you to provide such information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, message contents and/or attachments you send, and any other information you choose to provide.

How We Use Your Information

We use your information in furtherance of the services we provide, including to

• Respond to your interest in our services;
• Provide, operate and maintain the Site;
• Improve, personalize, and expand the Site;
• Analyze and understand how you use the Site; and
• Develop new features and functionality.

Log Files

OneTouch Direct follows a standard procedure of using log files. These files log visitors when they visit the Site. This data is collected by the company that hosts the Site as a standard part of such hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks a user made on the Site. These analytics are collected pseudonymously. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering aggregated, anonymized demographic information.

Cookies

Like any other website, OneTouch Direct uses cookies. These cookies are used to store information, including visitors’ preferences and the website pages the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other criteria.

[Pages of the Site and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit OneTouch Direct, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).]

You can choose to disable cookies [and web beacons] through your browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.

[Your HIPAA Data Protection Rights

Every user is entitled to data protection rights under the Health Insurance Portability and Accountability Act, including:

• The right to access—You have the right to request copies of your personal data. You may be charged a small fee for this service.
• The right to rectification—You have the right to request we correct any information you believe is inaccurate. You also have the right to request we complete the information you believe is incomplete.
• The right to erasure—You have the right to request we erase your personal data, under certain conditions.
• The right to restrict processing—You have the right to request we restrict the processing of your personal data, under certain conditions.
• The right to object to processing—You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability—You have the right to request we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

We will endeavor to respond to your requests within 30 days. Should we be unable to comply within 30 days, we will apprise you of any delay.]

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. 

California (see ‘California Privacy Rights’ below for additional information), Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose.
• Have their data given to them in a portable format.
• Opt-out of personal data processing for:
  • targeted advertising;
  • sales; or
  • profiling in furtherance of decisions that produce legal or similarly significant effects.
• Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights or appeal a decision, email privacy@OneTouchDirect.com.

We will endeavor to respond to your requests within 30 days. Should we be unable to comply within 30 days, we will apprise you of any delay.

California Privacy Rights

If you are a resident of California, this section will tell you what information we collect and your privacy rights under the California Consumer Privacy Act and the California Privacy Rights Act (collectively with any successor legislation and related regulations, the “CCPA”). If you would like to learn more about the information we have collected from you in the past 12 months, please see the ‘Information We Collect on the Site’ section. If you would like to know how we use this information, please see the ‘How We Use Your Information’ section. We do not partner with or use any third-party ad services, and we do not sell your information to third parties. We sometimes use cookies, and if you would like to learn more about what we do with cookies, please see the ‘Cookies’ section above.

Your rights under the CCPA:

As a consumer in California, you have the right to request:

• OneTouch Direct disclose information it has collected about you, to you or an authorized representative;
• Deletion of information; and
• Information about how OneTouch Direct sells or discloses your information to third parties.

Please know that there are limitations to your rights under the CCPA. When limitations arise, we will respond to your inquiry to the best of our ability, within the parameters of said limitations.

We are required to respond to any request to exercise the rights listed above within 45 days. Should we be unable to comply within 45 days, we will inform you as to whether we can complete your request or if we need more time.

Making a Privacy Request

If you wish to make a privacy request, you may click the following link to complete the Personal Information Request form https://privacy.onetouchdirect.com or contact us at:

Privacy Point of Contact
OneTouch Direct, LLC, 2902 W Sligh Ave, Tampa, FL 33626
privacy@OneTouchDirect.com

OneTouch Direct will not discriminate against you because you have made a privacy request. The Privacy Point of Contact listed above, as well as employees who work with the Privacy Point of Contact, have received training to help you with your privacy requests.

Security

OneTouch Direct maintains security policies and practices for its office locations, call centers and technology systems to protect your information from unauthorized access and inappropriate disclosure, alteration or destruction. A documented security program has been designed and implemented that includes technical, administrative and physical safeguards. Security precautions may include, but are not limited to, the use of sophisticated encryption, authentication tools, physical security, network monitoring, logging and incidence response procedures.

OneTouch Direct is committed to the continual review of its security efforts and enhances the application of such, as necessary. However, no data transmission over the internet can be guaranteed 100% secure. As a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any data you transmit to or download from the Site; you do so at your own risk.

EU Residents; GDPR

OneTouch Direct solely provides services within the United States of America.  Any residents of the European Union (“EU”) attempting to use OneTouch Direct’s services should cease immediately.  By accessing or using our services, you confirm that you are not located in the EU. If you are a resident of the EU, please refrain from using our services. We do not collect or process personal data of EU residents and will not be held responsible for any misuse of the service by individuals in the EU. If you are an EU resident and have provided us with personal data, please contact us immediately to request its deletion.

Children Under the Age of 16

The Site is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Site. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on the Site or on or through any of its features. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at: privacy@OneTouchDirect.com.

Residents of certain states under 13, 16, or 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see ‘Your State Privacy Rights’ for more information.

Links to Third-Party Sites

The Sites may contain links to websites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may differ from our privacy policy. You access such linked sites at your own risk. Always read the privacy policy of a linked site before disclosing any personal information on said site.

Changes to Our Privacy Policy

We keep this Privacy Policy under regular review and will place any updates on the Site. Paper copies of the Privacy Policy may also be requested by contacting us at privacy@OneTouchDirect.com. If we alter our privacy policy in whole or in part, we will inform you by posting a notice on the Site. Those changes will go into effect on the date stated in the notice and at the end of the revised Privacy Policy. The new Privacy Policy will apply to all current and past users of the Site and will replace any prior Privacy Policys. Your continued use of the Site or our services constitutes your consent to be bound by the revised Privacy Policy. We may provide notice relating to the Privacy Policy via email to your last known email address; you agree to alert us of any change(s) to your email address since your first access to the Site, and any such notice shall be deemed given and received on the day it is sent.

This Privacy Policy was last updated on April 10, 2025.