Privacy policy

OneTouch Direct, LLC

Privacy Policy

OneTouch Direct, LLC (OTD) understands the privacy of information entrusted to it by clients is vital, and OneTouch Direct, LLC (OTD) is committed to protecting that privacy. As such OTD has developed this Privacy Policy so you can be aware of what we do with your personal information.

What we collect on this site:

• The email address and personal information from the visitors who communicate with us via email.
• Aggregate (General Tracking) information about pages that users visit on our site.
• User-specific information about pages that users visits on our site.
• Any information given to us by users that contact us via inquiry form, survey, etc. via our Contact Us form

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How we use your information

We use the information we collect in various ways, including:

• Respond to you regarding your interest in our services
• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new features, and functionality

Log Files

OneTouch Direct, LLC (OTD) follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies

Like any other website, OTD uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

You can choose to disable cookies through your browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Your Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

We will endeavor to respond to your requests within 30 days. Should we be unable to comply within 30 days, we will contact you and let you know of any delay.

California privacy rights

If you are a resident of California, this section will tell you what information we collect and your privacy rights under the California Consumer Privacy Act or “CCPA”. If you would like to learn more about the information we have collected from you in the past 12 months, please see the “What we collect on this site” section above. If you would like to know how we use this information, please see the “How we use this information” section above. We do not partner or use any 3rd party ad services and do not sell your information to third parties. We sometimes use cookies, and if you would like to learn more about what we do with cookies, please see the “Sometimes we use cookies to understand our visitors” section above.

Your Rights Under the CCPA: As a consumer in California, you have the right to request:

• OTD disclose information it has collected about you, to you or an authorized representative;
• the deletion of information; and
• Information about how OneTouch Direct, LLC sells or discloses your information to third parties.;

Please keep in mind that there are limitations to your rights under the CCPA. When those limitations come into play, we will let you know and try to respond to your request while respecting those limitations.

We are required to respond to any of your requests to exercise these above rights within 45 days. Should we be unable to comply within 45 days, we will contact you and let you know whether we can complete your request or whether we need more time to complete your request.

Making a Privacy Request

If you want to make a privacy request, you may click the following link to complete the Personal Information Request form https://privacy.onetouchdirect.com or contact us at:

Organization Privacy Point of Contact
OneTouch Direct, LLC, 2902 W Sligh Ave Tampa FL 33626
privacy@OneTouchDirect.com

OTD will not discriminate against you because you have made a privacy request. The Privacy Point of Contact listed above, as well as employees who work with the Privacy Point of Contact, have received training to help you with your privacy requests.

Security

OneTouch Direct, LLC (OTD) maintains security policies and practices for its office locations, call centers, and technology systems to protect the security of the information that you have shared with us from unauthorized access and inappropriate disclosure, alteration, or destruction. A documented Security Program has been designed and implemented that includes technical, administrative, and physical safeguards. Security precautions may include but are not limited to, the use of sophisticated encryption, authentication tools, physical security, network monitoring, logging and incidence response procedures.

OneTouch Direct, LLC (OTD) is committed to the continual review of its security efforts and enhances the application of such as necessary. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.

Links to third party sites

Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

Changes to our privacy statement

We keep this privacy statement under regular review and will place any updates on our website. Paper copies of the privacy statement may also be obtained by contacting us at privacy@OneTouchDirect.com and requesting a paper copy. If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. Your continued use of our website or services constitutes your consent to be bound by the revised Privacy Policy. We may provide notice to you relating to the Policy by sending an e-mail to your last known e-mail address, which you agree to provide to us automatically when it changes from the one you used to first access the Site, and any such notice shall be deemed given and received on the day it is sent.

This privacy statement was last updated on 8/16/2024