Expertise across industries
Targeted solutions, tailored exactly to you
We believe every industry is unique—and so is every agent. That’s why our training process includes up to 80 hours of onboarding. Our agents are immersed in your industry’s business niche so we can be agile, knowledgeable and poised to deliver unparalleled service. Our experts are ready to tackle your specific challenges and connect with your customers through impactful and empathetic interaction.
Speaking your language
We have what you need to succeed
Banking and financial services
In banking and finance, security is paramount. When you partner with OneTouch Direct, know your information is safeguarded in our industry-compliant workspaces, handled by agents trained in world-class IT and protection protocols. Your safety, security and privacy are top priority.
Consumer automotive
We are an industry leader in both automotive customer support and communication services, with a track record of innovative solutions that generate exceptional outcomes. We manage business processes for major multinational companies within the consumer auto sector and have the scalability to customize our offerings to your exact needs.
Healthcare
When it comes to healthcare, we focus on the three Cs: complexity, compliance and customer service. We’ll work with you to develop solutions that support patients, doctors and everyone in between. OneTouch Direct offers outsourcing, medical billing, management and more. Whether it’s a patient or caregiver, we can help them navigate from beginning to end—all with empathy and understanding.
Hospitality and retail
We’ve built our culture around hospitable agents, immersing them in your culture to provide a consistent, seamless experience. OneTouch Direct offers retail and e-commerce solutions, as well as marketing and point-of-sale services. We also know the experience doesn’t end with the transaction; we build connections with your customers to cross- and upsell all your products and services.
Insurance
The best insurance services are built one policy at a time—with an exceptional policyholder experience. OneTouch Direct is here to support our partners when seasonal staffing demands it, offering teams of licensed and non-licensed agents to protect your brand, navigate complex situations and strengthen loyalty.
Telecommunications
There are countless ways to connect. That’s why we pride ourselves on our omnichannel solutions. Whether your communication needs include business phone services, managed telecom, digital chat or something else entirely, OneTouch Direct is ready to assist with the most highly trained agents in the industry.
Ready to see how our culture and expertise can be a seamless extension of your brand? Talk with one of our sales representatives today.
What does AI mean for your industry?
See how OneTouch Direct balances expert human insights with advanced artificial intelligence tools, such as Sales Assist, Supervisor Alerts and Quality Assurance, to analyze and improve customer interactions as they occur.
CREDENTIALS
