
Meet the OneTouch Direct leadership team
Our leadership team brings extensive industry knowledge, enabling us to maximize performance results with all the passion, creativity and innovation that have guided our company for more than 20 years.

Joseph Mole
Executive Chairman and Cofounder
Joseph brings over three decades of expertise in direct marketing, contact center solutions and senior leadership. As Executive Chairman, Joseph is the driving force behind OneTouch Direct’s strong people-first culture and growth.

Chris Reed
Chief Operations Officer and Cofounder
Chris plays a pivotal role in shaping the vision for growth and global expansion, ensuring OneTouch Direct exceeds client expectations and maintains a 100% client retention rate.

Michael Flodin
Chief Executive Officer
Michael brings more than 30 years of leadership experience in global customer relationship management and business process outsourcing operations. He is widely recognized as an expert in customer experience transformation, contact center operations and strategic business development.

Trae Sellers
Chief Financial Officer
Trae has more than 34 years of experience in the retail, hospitality and BPO sectors. As CFO of OneTouch Direct, he oversees financial operations, including reporting, forecasting and compliance.

Mike Traficante
Executive Vice President, Service Delivery
Mike is a dynamic business executive with more than 30 years of experience, both in internal and outsourced call center management. He oversees operations for key clients while also developing data-driven creative strategies.

Mark Nolan
Chief Client Services Officer
Mark is a seasoned executive in call center operations and customer service strategy. He has built a reputation for delivering innovative solutions and superior results.

Jon Check
Senior Vice President, Business Intelligence
Jon is a seasoned executive sales leader with more than 26 years of experience in the technology sector. He consistently exceeds organizational goals in revenue generation, cost optimization and customer satisfaction.

Brooke Ivey
Senior Vice President, Healthcare and Insurance
Brooke brings more than 20 years of leadership experience and deep expertise in insurance sales, business development, client services and operations within healthcare contact centers.

Liz Dahan
Executive Advisor
Liz is a seasoned leader with more than 25 years of experience in business strategy, public policy and international relations. She leverages her expertise to drive strategic initiatives and partnerships.

Yvonne Torrijos
Executive Vice President, Revenue Growth
Yvonne develops global marketing and sales strategies, focusing on new verticals and account management in Credit, Care and BPO. With 30 years of experience, she leads transformational initiatives and leverages client success.

Joe Moloughney
Executive Vice President, IT Strategies
Joe has over 35 years of experience across diverse industries, including aerospace, defense, software and financial services. He developed and expanded OneTouch Direct’s security framework to evolve with privacy and compliance challenges.

Thea Sommer
Executive Advisor, Culture and Associate Experience
With more than 30 years of coaching experience, Thea is an expert in leadership and transformation and is the founder and owner of Beyond Ten, a company designed to help clients reach their full potential.
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