Solutions
We take on every project
Large or small. Anywhere. Anytime.
OneTouch Direct has 3,000 Workstations operating in 5 countries ready to serve.
Our longstanding relationship with all of our clients allows us to deliver outstanding service, ideal customer service and the opportunity to bring the value forward across all Operations. We understand what makes for a great culture and objectives. We have designed an operating model for each sector which raises the performance bar for your existing partners.
In this new reality, you’ll become the Champion. OTD provides services for every stage of the Account Lifecycle, Sales, Pre-Origination, New Account Management, Credit, Customer Service, Care, Collections, Retention and a full array of Back Office Support.
We rely on our expertise in client safety, security and privacy for our financial clients. We build out physically secure and complaint work spaces coupled with our world class IT and security protocols, supported by our culture of trust and honesty.
We are recognized as an industry leader, with an enviable track record of providing innovative and unique services that generate exceptional outcomes.
We are proud to serve our clients that include major multinational companies within the Consumer Auto sector, who have entrusted us with the management of their business processes, across many of the countries in which we operate.
We know how to get things done and what it takes to get your current and potential customers to respond to your offers and earn the Yes when we work with them. Our team of experts will help identify opportunities and business by redesigning actions that ensure engagement and establish strategies according to customer segmentation and behaviors.
Because we strongly believe in specializing in order to go forward, we have developed a Telecommunications factory to support all of our Telecom Partners by standardizing tasks and carrying them out more efficiently, allowing clients to optimize and improve their services, saving costs and enabling our Account Ambassador Teams to help out clients focus on the customers journey and experience.
We develop teams to become true brand ambassadors who are immersed in your culture, providing the seamless experience you and your customers expect each time they contact us. And the experience doesn’t end with the transaction. We build connections with you customers to cross and upsell all of your products and services.
When it comes to healthcare you want a partner that understands the complexity and compliance demands of the Healthcare Industry. We work with you to develop customized end-end solutions that support patients, doctors and everyone in-between. Whether it’s a policy holder or patient we are here to help them thru their journey from beginning to end.
One policy at a time, that’s how teams work to deliver that exceptional policyholder experience. We help insurance companies grow and are here to support our partners when seasonal staffing demands with teams of licensed and non-licensed agents to help protect your brand and strengthen loyalty.
Omni-Channel Customer care
Its all about Your customers. We build lasting partnerships with our clients based on candid transparency and trust.
Solutions cover:
- Simple & Complex Service
- Account Maintenance
- Loyalty & Retention
- Billing & Payments
- On-Demand Staffing
collections
We know how to protect your brand while recovering revenue. We area trusted partner with world leading brands because receivable recovery is more than just collections.
Solutions cover:
- First & Third Party Programs
- Customer Payment
- Disputes
- Customer Account
- Receivables
- Credit Management
Acquisitions & Lead Generation
Competitiveness is part of our DNA and our team of professionals always run up escalators. Our deep understanding of the customer journey turns every contact into a loyal customer.
Solutions cover:
- New Customer Acquisition
- Inbound & Outbound
- Consumer, B2B, and B2C
- Lead Appointment & Generation
- eCommerce Sales & Support
Back Office Support
We are a true extension of your brand and our Back Office Teams are no exception. We believe the Back Office is the life blood of a contact center and our proactive approach adapts the demands of your clients with our flexible agents
Solutions cover:
- Workforce Management
- Data Analytics
- Quality Assurance
- IT & Development
- Account Ambassadors
