Connection that lasts
At OneTouch Direct, connection is the universal language
Impact in every interaction
OneTouch Direct is a contact center that isn’t all talk. Built to drive interactions and deliver results, we offer best-in-class customer and employee experience. Headquartered in beautiful Tampa, Florida, we deliver complete omnichannel support at more than 3,250 workstations in four countries. From call centers to live chats, our agents deliver empathetic and reliable service across all channels. Since 2003, we’ve immersed ourselves in the passion, people and organizational strategy required for operational excellence.
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The proof is in the performance
6 million+
customer interactions per year
94%
CSAT
11 years
average client retention
Our agents make the difference
These kinds of numbers don’t happen by accident—they’re a direct reflection of our top-tier agents. At OneTouch Direct, we don’t just say “people-first culture”—we live it. It’s something you can feel in our hallways, hear in our voices and see in our retention. We’re here to coach, incentivize and recognize what it takes to deliver the world-class service we’re known for. When we nurture, support, acknowledge and celebrate our agents, it’s not just for the incredible work they do, but for the people they are.
The impact of omnichannel
Synergy is our superpower. OneTouch Direct offers nine communication options for your customers.
Choose one, a few or take advantage of them all.
Solution-focused service
When you partner with us, we don’t just protect your bottom line—we preserve your entire brand. Our top-tier agents deliver exceptional service across a wide berth of industries, from lead generation and sales to tech support and asset recovery (and everything in between). See our full portfolio of offerings and how we can increase the value of your business with personalized, precise outreach solutions.
Where empathy meets expertise
Each industry is unique, which is why our highly trained agents are equipped with extensive knowledge to deliver unparalleled customer service. Whether it’s telecom, healthcare, banking, insurance or something else entirely, OneTouch Direct is here to exceed your expectations.
What does AI mean for your industry?
See how OneTouch Direct balances expert human insights with advanced artificial intelligence tools, such as Sales Assist, Supervisor Alerts and Quality Assurance, to analyze and improve customer interactions as they occur.
CREDENTIALS
